![]() To help you, we’ve composed ready-made chatbot flow scenarios you can create in a builder and implement on your website right now:īut more difficult tech questions should be routed to agents. Following this pattern, you can design a flexible conversation flow and simultaneously gather vi s itors’ data. Use this data to create lead qualification, triggered scenarios, and targeted marketing campaigns. In addition, there, you can choose to record events and properties in a lead card. In a side menu, you can add each of these actions at any step of the conversation. chat routing to specific channels or agents.link to the relevant product, page, or knowledge base article,.It is better to ask no more than five questions to guide visitors to the final action: ![]() Click on the corresponding button and add the relevant chatbot question or answer text/buttons. You can edit chat bot templates or create one from scratch. Dashly provides a visual chatbot builder, so you don’t need to involve a programming team.Ĭreate chatbot blocks following the drag and drop principle. When the expectations are clear, it’s time to create chatbot conversation blocks. Make the chatbot conversation flow in a visual builder □ 12 types of marketing nurture campaigns 3. □ Lead nurturing platform for your revenue growth □ What is the best way to collect emails? Discover dashly secret collection. Timeline - When does the prospect’s company plan to receive products/services?Įventually, in addition to a bot, you will improve the quality of your customer service as well.Need - What are the pain points the prospect wants to be addressed?.Budget - Can they afford your products?.Here are some questions to ask yourself about your Ideal Customer before you make a chatbot: This info is a must to understand your user interests (what bot block to add in a script flow) and high-bounce pages where to create chatbots. Here is, for example, how it looks: Here you can see the user email, name, site URL, live chat and email conversations, visited web pages, and event button click or payment events. – Use Dashly service user tracking on website to have all this data collected in a lead card automatically. That means an issue you can resolve by creating a relevant bot. Pay attention to each question visitors ask your agents because usually, they tend to repeat. – Check the story of previous conversations of a user with your team on email, live chat, bot, socials, etc. Thus, you can see all the needed info about users in your CRM. – Make sure your marketing team added your CRM to chatbot integrations to capture emails from website visitors in one place and exchange it if needed. There are several ways to find this info: It can be customer status, email, visited pages, etc. What customer engagement platform is best for your business? 15 options to choose.įor building personalized chatbots you need clear data about who, where, and what click on your website.Customer engagement strategy: a complete guide to winning prospects in 2023.Client onboarding: how to engage, retain, and win users.
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